How long does it take for me to receive my order?
Shipping Time: When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- Order Processing: This typically takes 5-7 business days.
- Transit Time (Free Shipping): This typically takes 1-3 weeks depending on your location.
For more information please read our Shipping and Delivery policy.
What is your return and exchange policy?
No hassle returns and refund. for more information please read our Returns And Refund policy.
How do I change my shipping address?
Yes, you can change your shipping address before your order shipped out. please submit the contact form below or send an email to support@twinshops.com. We are happy to help!
How do I track the status of my order?
Please track your order here Track Your Order. You also can send an email to support@twinshops.com, we will reply in hours.
What do I do if I entered an incorrect shipping address?
Please contact us immediately through our Facebook page or send an email to support@twinshops.com.
Will my items come in one package?
When you order 2 or more products, sometimes they will come in different parts, due to the lacking of products in our store. But we promise your purchases will reach to you without any lost. If you need some clarifications please let us know at support@twinshops.com and we’ll be happy to help!